Instructor-led Materials

This training kit was developed for the virtual delivery of this course, for service desk agents, exposed in their teams to conflictual contexts and colleagues. The delivery of this course was structured in 2 workshops, and each workshop kit included an interactive slide deck, a set of working sheets and a facilitator guide.

Apps and Platforms: Microsoft Power Point, Ahaslides.com, Microsoft Word

My role: SME, development, delivery

This training kit was developed for the virtual delivery of this course, for employees and managers assertively challenged in their decision making, collaborative projects and work-life balance. The delivery of this course was structured in 3 workshops, with a dedicated kit including an interactive slide deck, working sheets and a facilitator guide. 

This training kit was developed for both virtual and face-to-face delivery of this course, for employees working in a outsourcing/support services context, faced with activity flows on a weekly basis. The training kit contains a set of 10 flipcharts for each principle, and each flipchart contains a dedicated set of working sheets: several slides dedicated to presenting the principle and 2 working sheets for the dedicated practical activities.